{"id":7418,"date":"2025-05-25T18:21:03","date_gmt":"2025-05-26T04:21:03","guid":{"rendered":"https:\/\/xingzishan.kids\/?page_id=7418"},"modified":"2026-07-27T03:59:11","modified_gmt":"2026-07-27T13:59:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/xingzishan.kids\/zh_cn\/faq\/","title":{"rendered":"\u5e38\u89c1\u95ee\u9898"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7418\" class=\"elementor elementor-7418\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c40d63c e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"c40d63c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd4ee91 elementor-widget elementor-widget-html\" data-id=\"cd4ee91\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Google Fonts - Concert One(\u6807\u9898) + Inter(\u5185\u5bb9\u6781\u7ec6\u4f53) -->\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Concert+One&family=Inter:wght@100;200;400&display=swap\" rel=\"stylesheet\">\n\n<!-- Accordion\u5bb9\u5668 -->\n<div class=\"custom-accordion-wrapper\">\n  <style>\n    \/* Accordion\u6837\u5f0f *\/\n    .custom-accordion-wrapper .custom-accordion .accordion-item {\n      margin-bottom: 0px;\n      transition: margin-bottom 0.3s ease; 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Every fabric undergoes rigorous testing to meet the highest standards for children's wear \u2014 free from harmful substances and gentle on delicate skin. Soft textures, breathable constructions, and thoughtfully positioned seams help avoid pressure points, making our garments ideal even for children with sensitive or easily irritated skin.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\">\n        <span class=\"icon\"><\/span>\n        <span class=\"title\">How should I wash and care for the garments?<\/span>\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>We recommend machine washing in cold water on a gentle cycle with mild detergent. Avoid bleach and fabric softeners, and tumble dry on low heat or line dry to preserve the natural softness and functional properties of TENCEL\u2122, Warm Ginger, and bamboo fabrics. Our quality construction is designed to withstand repeated washing without fading or losing shape.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\">\n        <span class=\"icon\"><\/span>\n        <span class=\"title\">How much is shipping and how long does it take?<\/span>\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>Orders are processed within 1-2 business days (2-3 days during promotions). We offer free shipping on orders over HK$399. Estimated international delivery: Canada 7-14 business days, Europe 10-15 business days, Asia Pacific 3-6 business days, and the rest of the world 14-21 business days. You will receive an email confirmation with tracking once your order ships. Please note international orders may be subject to customs duties or taxes upon delivery.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\">\n        <span class=\"icon\"><\/span>\n        <span class=\"title\">What is your return and exchange policy?<\/span>\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>We accept returns and exchanges within 30 days of delivery for unworn, unwashed items with original tags attached. Refunds are processed within 5-7 business days to your original payment method once we receive and inspect the return. For size exchanges, we cover the return shipping cost; for defective items or our errors, we provide a prepaid return label and a replacement or full refund. Final sale items cannot be returned.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\">\n        <span class=\"icon\"><\/span>\n        <span class=\"title\">How do I choose the right size for my child?<\/span>\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>Each product page includes detailed size information. For the best fit, measure your child's height, chest, and waist, and compare them with our size chart. If your child is between sizes or you plan for room to grow, we suggest sizing up \u2014 our fabrics are designed to stay comfortable and keep their shape as your child moves and grows. Need help? Contact our team at info@xingzishan.com for a personalized recommendation.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\">\n        <span class=\"icon\"><\/span>\n        <span class=\"title\">\u4f60\u4eec\u63a5\u53d7\u54ea\u4e9b\u4ed8\u6b3e\u65b9\u5f0f\uff1f<\/span>\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>We offer flexible payment options and accept multiple major credit cards at checkout, so you can pay securely with the method that suits you best. Don't forget: new customers can enjoy HK$50 off their first order over HK$500 with our welcome discount.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"accordion-item\">\n      <div class=\"accordion-header\">\n        <span class=\"icon\"><\/span>\n        <span class=\"title\">How can I contact customer service?<\/span>\n      <\/div>\n      <div class=\"accordion-content\">\n        <p>Our premium support team is happy to help with orders, sizing, returns, or any product questions. 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XINGZISHAN is an international children&#8217;s underwear brand dedicated to providing safe, skin-friendly, comfortable, and functionally innovative intimate apparel for children worldwide. We combine premium international fabrics with cutting-edge design to create the most caring undergarments for kids. What fabrics do you use? TENCEL\u2122: Natural, eco-friendly fibers with silk-like softness and [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7418","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xingzishan.kids\/zh_cn\/wp-json\/wp\/v2\/pages\/7418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xingzishan.kids\/zh_cn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xingzishan.kids\/zh_cn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xingzishan.kids\/zh_cn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xingzishan.kids\/zh_cn\/wp-json\/wp\/v2\/comments?post=7418"}],"version-history":[{"count":31,"href":"https:\/\/xingzishan.kids\/zh_cn\/wp-json\/wp\/v2\/pages\/7418\/revisions"}],"predecessor-version":[{"id":7689,"href":"https:\/\/xingzishan.kids\/zh_cn\/wp-json\/wp\/v2\/pages\/7418\/revisions\/7689"}],"wp:attachment":[{"href":"https:\/\/xingzishan.kids\/zh_cn\/wp-json\/wp\/v2\/media?parent=7418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}